Q. Is ordering online secure?
A. Yes, it is. We take the utmost care with the information that you provide when placing an order on our website (or through any other means). All the information you provide during the ordering process is restricted to our staff, and we ensure that all employees are up-to-date on our security and privacy policies.
If you have further questions about the security of ordering online from Fusion Watches, please contact us using the contact form on our website.
Q. How do I place my order?
A. Follow these simple steps to place your order:
- Click on the product you want to buy.
- Click on the “Add To Cart” option.
- You can add multiple products to the cart by selecting different products and adding them to the cart.
- After that, click on “Cart” in the menu bar.
- Scroll down and click “Proceed to Checkout.”
- Fill in all the billing details and review the order details (including total cost).
- Click on the “Place Order” button below the form.
- Your order is placed, and you will receive a confirmation email with your order details.
You can choose Cash on Delivery (COD) as your payment method.
Q. How do I cancel an order on Fusion Watches?
A. To cancel your order:
- Log in to your account.
- For guest users, you can call our helpline during office hours to cancel your orders.
- You can also cancel your order during the final confirmation call.
Q. What is your returns policy?
A. For details about our return policy, please visit the Return Policy section on our website.
Q. What is your refund policy?
A. For details about our refund policy, please visit the Refund Policy section on our website.
Q. What is your shipping cost?
A. We offer free shipping on all orders within our designated shipping areas.
Q. Which service do you use for shipping?
A. We use M&P, TCS, and Leopards Courier Services for reliable and timely delivery.
Q. What is your delivery time?
A. We deliver within 2–3 working days after the confirmation call.
Q. How do I order an out-of-stock product?
A. You can pre-order any out-of-stock product by contacting us via a call or using the contact form on our website.